Caring for TENCEL™, Silk & Viscose Caring correctly for any carpet or rug is the key to it looking beautiful for many years.

General maintenance; When your carpet is first fitted, please vacuum it frequently. Some fibre loss or ‘shedding’ is normal for new carpets, it does not affect appearance or performance and soon stops with frequent vacuuming.

Please continue to vacuum regularly throughout the life of your floorcovering. Vacuum carpets or rugs with the beater bar turned off, beater bars can be activated occasionally on velvets to lift flattened pile.

To lengthen life: Place barrier mats by doors but clean them often. Use castor mats under all castor chairs. Add furniture cups under the legs of furniture. Lay non-slip underlay under all rugs. Rotate rugs regularly to spread wear.

Spills and stains; Most floorcoverings, like fabrics, will stain from spills of everyday liquids like coffee or red wine. When you spot a problem, act fast to pick up any solids using a spoon or blunt knife. Blot up liquid gently with plain, white, absorbent paper such as a kitchen towel. Keep blotting gently, change paper regularly until it comes back dry

Never rub or scrub which can ‘burst’ the pile surface causing permanent damage. Do not add water. Avoid home cleaning chemicals that may set the stain, damage the pile, or leave a sticky residue prone to re-soiling
If the stain remains the safest choice is to call in a professional carpet cleaner.

Professional cleaning and stain proofing; When your carpet needs proper cleaning, you should contact a reputable professional and take their advice as to the best method. For your guidance, they should recommend dry extraction. Cold wet extraction cleaning is possible for stubborn stains on TENCEL™ and viscose but specialist knowledge is essential.

Stain proofing treatments won’t make carpets invincible, prompt removal of spills is still key, but treatments should buy time and make stains easier for professionals to remove. Stain treatments should always be applied by professionals. Application of stain proofing chemicals on TENCEL™, Silk, and viscose requires specialist expertise. For your guidance, water-based protectors need to be applied in several light layers for optimum protection, solvent-based protectors can be easier to apply however please ensure good ventilation to the area. Stain protection should be reapplied after every deep clean.